Not Interested Survey

Please ask the individual the following questions about why they are not interested in switching to Vexus.

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* Offers subject to change; available to new residential customers only. May not be combined with other offers. Services are subject to all applicable terms and conditions. In select markets, Vexus may offer asymmetrical speeds. Advertised speed based on wired connection and compatible equipment; see our Network Management and Broadband Internet Service Disclosures for more details. Services not available in all areas. Restrictions apply. The pricing for the 150/150 Mb and 5/5 Gig offers are locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month, Vexus' then current standard rate will apply. The pricing for the 500/500 Mb offer is locked for the first twelve months of service. The price will increase by $12.50 per month at the beginning of the thirteenth month. At the beginning of the twenty-fifth month of service, Vexus' then current standard rate will apply. The pricing for the 1/1 Gb offer is locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month of service, the price will increase by another $10 per month. At the beginning of the thirty-seventh month of service, Vexus' then current standard rate will apply. The pricing for the 2/2 Gb offer is locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month of service, the price will increase by another $10 per month. At the beginning of the thirty-seventh month of service, the price will increase by another $10 per month. At the beginning of the forty-ninth month of service, Vexus' then current standard rate will apply. An eero router is provided at no additional cost when purchasing Vexus internet speeds up to 5 Gb; and equipment must be returned at time of cancellation. Upon any service suspension or voluntary service downgrade, pricing will revert to Vexus' then-current standard rates. Offer of free installation is based on a one-time $75 credit. Gift Card offer requires purchase of 1/1 Gigabit or 2/2 Gigabit speed from May 1, 2025 - May 31, 2025. To redeem gift card offer, customer must pay for 2 full months of qualified service(s). After 2 full months of payments, a link will be emailed to the account holder to claim the gift card. If eligible, your gift card will be emailed within 4 weeks. If qualified services are canceled or downgraded before the 12th month, the gift card amount will be billed to the customer account. One gift card offer per household. The advertised price does not include applicable taxes and fees (including installation fees and $12.95 per month Tech Assure fee).

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At this time only Louisiana Residents are eligible to submit a Transfer Consent. For Texas residents please visit Texaslifeline.org for more information on how to transfer your benefits.

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