INTERNET PRIVACY STATEMENTVEXUS IS DEDICATED TO A HIGH STANDARD OF CONFIDENTIALITY AND SERVICE.
VEXUS created this privacy statement outlining your privacy rights in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the websites operated by Vexus which can be found at www.vexusfiber.com and ecare.vexusfiber.com (collectively, the ‘Site’).
Vexus is the sole owner of the information collected on the Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Vexus collects information from our users at several different points on our Site as further described in this statement.
HOW AND WHEN WE COLLECT INFORMATION
When you access our Site, we automatically collect access log information about your visit, including information such as the Internet Protocol (IP) addresses assigned (numbers assigned to your computer while online), bandwidth used, system and connection performance, browsers used, dates and times of access, and Internet resource requests, including requests to access web pages. If you purchase video, phone, or internet services (“Services”) from us, we may collect your name, mailing address, drivers license number, social security number, telephone number, credit card number and email address, (collectively Personal Information) and certain additional information as provided in our Service agreements, and online traffic, actions and anonymous surfing data (in general, “click-stream data”) and data which can be used to provide a better online experience.
Click here to view the Vexus CPNI Policy.
If you contact us, we may collect your email address and the content of your communications. If you utilize Services or take advantage of special offers made by us or our marketing partners, we may collect other Personal Information about you. If you transmit a service inquiry, we may collect information about your usage of our Services regardless of whether the Services utilized consist of cable, phone, or internet Services.
Vexus collects information online by asking you for it, for example, to order a Service, apply for a job, or in responding to your email. Vexus may also use ‘cookies’ and similar technology to obtain information about your visits to our Site in an aggregated data format that does not identify you. These tools tell us the parts of our Site or emails, which we sent, caused you to take some action and help us improve the quality and usefulness of our Site.
Vexus collects information we deem necessary to provide Services to you and to comply with applicable governmental regulations and requests.
HOW WE USE YOUR INFORMATION
We collect, store, and process your Personal Information on servers located in the United States. We use the information we collect about you in order (1) to provide our Services and process your transactions, (2) to provide customer service, (3) to determine your eligibility to receive offers for special features or products, (4) to improve our products and services, (5) to comply with governmental regulations and requests, (6) to deal with fraud and unauthorized use of our Services.
Unless addressed to us, we do not read email messages, instant messages, online chats, or the content of other online communications that reside on or pass through our Services. We may, however, retain and provide such communications if we are legally required to do so or for one of the purposes set forth above. Incoming and outgoing email messages are generally scanned electronically to identify and filter out likely spam and for viruses and related problems that could harm your equipment, the network, or other users.
As with any other business, it is possible that Vexus in the future could merge with another company or Vexus or its assets or one or more of its business lines could be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Vexus, including customer account information, but would continue to be bound by this Privacy Statement unless and until it is amended as described below.
Vexus will not sell or rent any of your Personal Information to third parties. Vexus will share your Personal Information with third parties that are its suppliers, affiliates or business partners of Vexus in order to provide Vexus services to you or to provide you with notification of those services. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. Except as stated above, Vexus will not share any of your Personal Information with third parties other than its suppliers, affiliates, or business partners except with your express permission.
ABUSE OF APPROPRIATE USE POLICY
We have the right to share your name and contact information with our attorneys and law enforcement officials in the event we believe you have breached our Appropriate Use Policy.
Legal Requirements – As a provider of Internet communications services, we regularly receive requests for customer information from government and law enforcement personnel. We also receive discovery requests in civil litigation. In all such cases, our policy is to cooperate as required by law, but to provide only such information as the law requires.
Internet Information Personal Information concerning use of our internet services may be subpoenaed by governmental entities.
Telephone Information – Vexus provides telephone services to its customers. Current law requires law enforcement to obtain a court order or warrant for a telephone wiretap or to use a pen register or trap and trace device to capture dialing information.
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you supply yourself. The information stored by one website into a cookie cannot be read by another website.
Our Site may contain links to other websites. Please be aware that Vexus is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects Personal Information. This privacy statement applies solely to information collected by Vexus.
HOW WE USE EMAIL
Occasionally, we send out email updates on products, services, sales, special events, and promotions. Customers whom we think might be interested in learning about this information will receive these emails.
We also use email as a means of communicating with our customers. We love to hear from you, and we encourage you to email us with your questions or comments.
Vexus provides customers with a means of declining email offers. Although most customers tell us they appreciate receiving notice of these opportunities, we recognize the importance of providing you with choices. Email offers that you receive from Vexus will tell you how to decline further email offers. At any time, you may request to discontinue receiving these offers from us by simply following the instructions contained in the email about how to inform us of your preferences.
We use encryption, firewalls, and other technology and security procedures to help protect the accuracy and security of your Personal Information and prevent unauthorized access or improper use. For example, you will note that the online payments section on the Site requires that you submit a password.
When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password and that you use unique passwords for all of your online accounts.
CHANGES TO PRIVACY STATEMENT
We may occasionally change our Privacy Statement. If we do, we will post the new Privacy Statement on the Site. The changes will be posted here and will take effect immediately upon posting.
RELATIONSHIP BETWEEN PRIVACY STATEMENT AND OTHER Vexus POLICIES AND AGREEMENTS
The policies included in this Privacy Statement are subject to the terms of any agreement, such as our residential service agreement, you may enter into with Vexus and any policies we may formally transmit to our customers. In the case of a conflict between this Privacy Statement and the terms of any formal agreements or policies, the terms of the formal agreements and/or policies shall control.
CHILDREN’S PRIVACY STATEMENT
Vexus has designed this policy in order to comply with the Children’s Online Privacy Protection Act (‘COPPA’). This policy is intended to supplement our general Privacy Statement.
Although our Site is not specifically directed toward children, and we do not knowingly collect Personal Information from persons under the age of 13 on our Site, we recognize that parents and children may visit the Site. This provides us with the opportunity to help educate consumers about the Federal Trade Commission’s Children’s Online Privacy Protection Rule. Please visit www.ftc.gov for information from the Federal Trade Commission about protecting children’s privacy online.
POLICY REGARDING CHILDREN’S USE OF SITE
We recommend that an adult accompany children when using content on the Site.
Vexus will never knowingly collect any Personal Information about children under the age of 13. If Vexus obtains actual knowledge that it has collected Personal Information about a child under the age of 13, that information will be deleted from our system.
Prospective users between the ages of 13 and 17 can only use the Site under their parents’ or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we delete any of your Personal Information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at: email@example.com.
IMPLEMENTATION OF CHILDREN’S PRIVACY STATEMENT
A user is never required to disclose any Personal Information to visit the Site. Personal Information is never collected from users who do not sign up for the Site or one of our services. Until registration has been completed, our system does not actually store any Personal Information.
Vexus does not substantively monitor our public areas except to determine compliance with our Appropriate Use Policy and Privacy Statement. We do not require any user to disclose personal information to use the public areas of the Site. If we obtain actual knowledge that a child under the age of 13 has disclosed personal information in a public area of our Site, we will delete any Personal Information from the public area and from our system.
Vexus cannot prevent a child under the age of 13 from sending emails. However, if Vexus obtains actual knowledge that an email comes from a child under the age of 13, our customer service staff is trained to initiate our internal COPPA compliance process which includes the deletion from our system of all Personal Information about the child, including the email address.
Vexus may occasionally run contests or sweepstakes. Like our general registration, sweepstakes and contests are not open to children under the age of 13. Any registration for a contest or sweepstakes likewise requests the age of the entrant. If we learn that the entrant is less than 13, the entry will be deleted. Whenever the Site requests Personal Information from a visitor before the visitor can participate in an activity, the visitor is not required to disclose more information than is reasonably necessary to participate in the activity.
CHANGES TO CHILDREN’S PRIVACY STATEMENT
If Vexus changes its policy with respect to the collection of Personal Information about children under the age of 13, the changes will be posted here and will take effect immediately upon posting.
Annual Do Not Call Registry Notice
Vexus maintain the highest standards of ethical conduct in all its marketing activities and is committed to complying with all federal and state law.
No employee or agent of Vexus shall engage in telemarketing practices that violate the provisions of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or applicable state regulations. In performing its duties under these requirements, Vexus provide a written copy of this Do Not Call Policy to all personnel or entities that make calls for telemarketing purposes on our behalf. In addition, we also provide training to all our business office personnel and any personnel engaged in any aspect of telemarketing on our behalf, to ensure that they are informed and knowledgeable in regard to the existence, use, and maintenance of our “Do Not Call” list. In addition, employees can tag the Customer Privacy Maintenance Screen in Icoms using the following Privacy codes:
- ALL – Do not contact
- DM – No direct mail
- EM – No email
- TEL – No telemarketing
- TM – No text messaging
If you do not want to receive sales calls from Vexus, you can ask us to place your telephone number on the Vexus “Do Not Call” list. In compliance with federal and state laws, upon your request, we’ll make a record in our files that you contacted us and we will immediately add your number to our “Do Not Call” list. Please allow up to 30 days for your telephone number to be removed from any sales programs that may be currently underway.
- To add your telephone number to our “Do Not Call” list, you can make your request in writing to the address below or by calling 800-658-2150. You should include your name, address, and telephone number in your request.
Attention: “Do Not Call” List Administrator
4006 W. Loop 289
Lubbock, TX 79401
- If you have multiple telephone numbers, please tell us all numbers that you want included on the “Do Not Call” list.
- You will remain on our “Do Not Call” list for five years, unless you ask to be removed.
- If your telephone number ever changes, you must give us your new information for your “Do Not Call” status to remain in effect.
Being placed on Vexus’ “Do Not Call” list means that you will not receive sales calls from anyone representing Vexus. We may still contact you, however, for non-solicitation and non-telemarketing purposes. This type of contact may include surveys, billing, and other service-related matters.
Please note that the Vexus “Do Not Call” list restricts marketing contacts from Vexus only, so you may continue to receive calls from other companies including affiliates of Vexus unless you also contact those other companies directly. However to make this process easier, you may add your number to the National Do Not Call List. You may do so by calling 1-888-382-1222, or going online at www.donotcall.gov.
Please be assured that Vexus respects your right to privacy.