March 24, 2020
Effective immediately, we will be closing our stores to walk-in traffic temporarily, until further notice.
We want to assure you we are open for business and our team is ready to assist you by phone, email or social media.
800-658-2150 | www.vexusfiber.com
As always, you can access your account online at www.vexusfiber.com at your convenience to make payments, check balances and more.
We certainly understand our customers’ concerns and stress in this challenging time, and we understand that connectivity is of utmost importance.
Therefore, effective immediately the following measures are in effect to support our communities for the next 60 days:
- Vexus does not have data caps so customers with additional usage will not be charged any additional fees.
- Vexus will work with customers individually affected by this crisis that may need special arrangements to ensure their services are not interrupted.
Furthermore, at Vexus, the health and well-being of our customers, employees and communities is of the highest importance to us. We understand the concern and uncertainty you may be experiencing due to the coronavirus (COVID-19) outbreak.
At this time, no one knows how severe this outbreak will be. Given this uncertainty, we want to assure you we are taking proactive steps and precautions to help ensure our customers’ and employees’ safety.