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CPNI is information that relates to the quantity, technical configuration, type, destination, and amount of use of a telecommunications service subscribed by a customer. It is information made available to Vexus by virtue of the customer-carrier relationship. It also includes information contained in the customer’s bills.  CPNI does not include public directory listing information of subscribers.


In order for Vexus to provide service to you and operate efficiently, we collect the following types of information about you that may constitute CPNI: your name, home and work address, telephone numbers, social security number, and credit information. Depending on the services to which you subscribe, our records may also include information on billing, payment, security deposits, maintenance and repairs, and the service options you have selected. Vexus may also keep records of research concerning subscriber satisfaction with the service, which are obtained from subscriber interviews and questionnaires. Additionally, Vexus may have a record of whether you rent or own your home in the event that landlord permission is required prior to installing our facilities. Vexus also maintains subscriber correspondence (via email or otherwise). Under state and federal regulations, you have the right, and Vexus has the duty, to protect your CPNI.

CPNI will be used by Vexus to make sure you are billed properly for your services, to send you pertinent information about Vexus services, to improve quality of service, to answer questions that may involve troubleshooting, to ensure compliance with relevant contractual and legal obligations, and for tax and accounting purposes. More generally, applicable regulations allow Vexus to use, disclose, or permit access to CPNI for the following purposes without customer approval: (1) to provide or market service offerings, or alternate versions of existing service, which may include additional or related offerings, within the category of service (i.e., local, interexchange) to which the customer already subscribes; (2) to provide optional extended area calling plans; (3) to market services formerly known as adjunct-to-basic services, such as, but not limited to, speed dialing, computer-provided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller ID, call forwarding, and certain Centrex features; (4) to provide inside wiring installation, maintenance, or repair services; (5) to initiate, render, bill for, or collect for customer-authorized telecommunications services; (6) to protect the rights or property of Vexus; (7) to protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; or (8) to market services other than those to which a customer already subscribes, or alternate versions of existing service, which may include additional or related offerings, if such customer contacts Vexus to inquire about such service offerings.


Under state and federal regulations, you have the right to affirmatively restrict Vexus from using your CPNI for the purposes identified in items (1) to (3) described in the preceding paragraph. However, you cannot prohibit Vexus from using CPNI for the purposes identified in items (4) to (8). In order to restrict Vexus’ use of your CPNI, you must contact Vexus (See CONTACT INFORMATION section on the back of your Vexus bill). Vexus will not assess a fee for any election to restrict the use of customer CPNI.


Vexus may not use, disclose, or permit access to customer CPNI without approval in order to market customer service offerings that are within a category of service other than that to which the customer already subscribes. Vexus may obtain such approval through written, oral, or electronic method, and such approval may enhance Vexus’ ability to offer products and services tailored to the customer’s needs. Customer has 30-days from the time of this notification to opt-out of the use of CPNI as described above after which approval will be assumed.   Vexus will not disclose a customer’s individually identifiable CPNI to unaffiliated third parties without opt-in consent.  Customer denial of approval will not affect the provision of any telecommunications services to which the customer subscribes. Any approval or denial of approval will be valid until the customer affirmatively revokes or limits such approval or denial, which may be done at any time by contacting Vexus (See CONTACT INFORMATION section on the back of your Vexus bill). In addition, through an affirmative written request, a customer may direct Vexus to disclose CPNI to a specific person or for a specific purpose.


Due to Federal Regulation, Vexus Communications is required to obtain proper authorization from the Vexus account holder before providing certain account information or making any changes to an account. To do so, Vexus has assigned a Security Code to every customer’s account. This Security Code will be required every time the customer or an authorized user calls in to access or make changes to the account. Customers may change the Security Code by contacting the Vexus Customer Department (See CONTACT INFORMATION section on the back of your Vexus bill).