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100% FIBER OPTIC NETWORK BUILD IS UNDERWAY

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Vexus is starting construction on our new 100% fiber optic network in your neighborhood.

 

What does this mean for your and your family?

This means you’ll be able to get the fastest Internet in your area and phone services. Below you will find information about what to expect as we construct our 100% fiber optic network into your neighborhood, and how to sign up for service.

Vexus is committed to making this construction process as easy as possible for you and your neighbors. This website and our customer service line are available to address any additional questions or concerns.

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FAQS

We understand that you may have questions, so here are some answers to the most frequently asked questions:

I have a sprinkler system, dog fence, sump pump line or other underground item in my yard. What do I need to do to make sure these items are marked and avoided during construction?
It is very important that you notify us of these items. You can either mark them with pink flags or landscape-safe spray paint, or report them by filling out the form below.
Does Vexus have permission to be on my property?
Yes, Vexus has the legal right to access the designated utility easements typically located within the back alley, a strip of land running along the street, the sidewalk, the rear lot line, or between two lots. If the easement is within a fenced-in yard, crews will need your help accessing this area.
When can I remove the utility marking flags and/or paint in my yard?
Markers and paint need to remain in place until construction of the network is complete.
Will Vexus make sure my property is left as it was before construction started?
Our crews make every effort to minimize impact to properties. Once construction is complete and weather permits, Vexus will restore lawns in areas where digging occurred.
How Does the Construction Process Work?

Vexus crews make every effort to minimize impact to properties in the communities we serve. However, our technicians do need to hand fiber-optic cables on utility poles or run them underground in order to extend service. To ensure the construction process goes as smoothly as possible, we:

  • Notify the community that we are building in the area. Using mailers, door hangers, and signs, we do out best to ensure the communities we extend fiber internet services to are aware that we’re expanding our network in the area.
  • Locate existing underground utilities and mark their locations using flags and landscape-safe paint.
  • Expose existing utilities to minimize damage during the construction process.
  • Repair impacted areas. Once construction is complete and weather permits, our crews return to rake, seed, and apply straw to lawns in areas that were affected by construction.
What if my Lawn, Fence, or Other Property is Damaged During Construction?

Vexus crews make every effort to minimize damage and disruption to properties during the installation process. If you experience an issue or have questions or concerns, we’re here to help. Fill out the form below to submit a claim regarding a construction issue.

Vexus is committed to making this construction process as easy as possible for you and your neighbors. Our construction website and customer service line are available to address any additional questions or concerns.

WHO IS VEXUS?

At Vexus Fiber, we pride ourselves in offering the latest in communication technologies to enhance the experience of the residential and commercial customers we serve. We offer cutting-edge Internet with Multi Gig speeds, we’re driven to merge high-quality products with friendly, exceptional service. With over 100 years of combined experience in the telecommunications industry, our management team has gained a reputation for building and acquiring telecommunication networks under names such as Clarity Telecom, Vast Broadband and NewWave Communications – and transforming them into dynamic, reliable communications powerhouses that are a welcome alternative to the “big guys” in the communities we serve.

HAVE A QUESTION ABOUT CONSTRUCTION?

 

We’re building the area’s only 100% fiber optic network. While our construction phase is temporary, we understand you may have questions during this process. Please submit your information using the form below.

 

If you are submitting this claim for a homeowner, please submit the homeowner’s address in the fields below.

What does A 100% FIBER OPTIC CONNECTION mean for you?

FIBER INTERNET

Blazing-fast Internet speeds for virtually buffer-free streaming. Use all of your devices at once. From 150 Mbps up to 1 Gig, and upload speeds up to 500 Mbps to fit your home’s needs.

FIBER PHONE

Reliable phone with free domestic local and long distance calling, plus all of your favorite phone features, including Caller ID, voicemail and more.