Boost Managed Wifi FAQs

Which mobile devices can I use to set up and manage my eeros?
eero currently supports both Android and iOS. Your device must also support BLE, so Bluetooth hardware versions earlier than 4.0 aren’t supported.

iOS requirements:

Device running iOS 9.3 or later
Android requirements:

Device running Android 5.0 or later (tablets included)
In addition to the above requirements, you’ll need a data connection on your device to set up your eero network. Once you’re set up, you can manage your network over an Internet connection.

Can I use the eero app on my iPad?

Yes! The eero app is currently available on all iOS devices, including both iPhone and iPad. Please see here for the minimum supported iOS software version.

As a special note, if you plan to use an iPad for first time setup, you’ll need to either have mobile data on the iPad or an existing WiFi connection. For this reason, many users will have an easier time using a smartphone for initial setup.

If you have any questions or concerns with using the app on your iPad, please call us at 800658-2150.

How do I run a speed test on my network?
The eero app automatically runs a speed test every two days. The results of the latest test can be found at the bottom of the app home page.

If you’d like more information regarding the latest test (including when it took place) or you’d like to initiate a new test, tap on the speed test section. To run a new speed test, tap Run speed test at the bottom of the screen. The speed test is completed when the new results appear and the timestamp is updated.

Please note that the speed test displayed in the eero app reflects the rate at which data is downloaded to and uploaded from your gateway eero and your ISP.

Managing Your Account
How do I verify my login credentials to access the eero app?

The eero app is your gateway to configuring, adjusting, and monitoring your eero network, but in this connected world full of usernames and passwords, we wanted to take a simpler approach. In order to access the eero app, rather than setting a username and password, you need only to log in with one of two credentials: either cell phone number or personal email address. From there, you’ll receive a one-time-use code to allow you access to the app – no password memorization required!

Your Default Credential
If you’ve followed these steps to set up your eero network, then by now you will already have one credential verified as a required part of registration (most likely your cell phone number). This one credential is all you’ll need to continue accessing the eero app and monitoring your network, but we recommend taking a moment to verify your secondary credential, which in most cases is an email address.

Why verify?
You may change your number when you switch mobile carriers, or maybe you just can’t remember the password for your old email inbox – whatever the situation, it’s not unheard of for one credential to change in your life, and having a second key to unlock the door, so to speak, can make your experience with eero that much smoother. Verification takes just a minute, and follows a very similar path to the actions you took when setting up your network, and the steps you take every time you log into the app itself.

What you see in the app
The first time you open the “Account” menu in the eero app after setting up your eero network, you’ll see a screen that looks very much like this:

In this situation, the email address on the account has already been verified during network setup – now all that remains is to verify a cell number.

By tapping on the number, you will see a screen that asks to confirm that the cell number is accurate. At this stage, please ensure the number you have provided is the one you’d like to use for verification.

Once you receive a text message with the 6-digit code, return to the app to complete the verification process!

A quick note on codes
It’s not unusual for a brief delay to happen when waiting for your verification code, depending on your cell provider or email domain host. If you don’t receive a code right away, don’t worry – it will likely arrive for you within a minute or two. If there’s a significantly longer wait, please make sure that your device has a strong WiFi or cellular signal, and tap the “Resend verification code” button. If you continue to experience delays or do not receive a verification code, please reach out to eero Support at 800-658-2150 for assistance!

How do I update the phone number or email associated with my account?

You can update your mobile number and email address within the app. Tap the hamburger menu in the top left corner of the app and tap Account from the menu. Tap into the Mobile or Email field, type your changes, and tap NextThis will take you to a verification screen. You should receive a verification code either through phone or email – whichever you just updated. Enter the code in the verification screen to save your changes.

If you’re having any issues with the app, please contact Support at 800-658-2150.

Do I need a password to log into my eero? I think I forgot my password!

You don’t need a password to access your eero account. Whenever you need to log in to the app, you’ll receive a login code via text or email; this way, your account will always be secure. No extra password required!

If you forgot the password to your WiFi network, you can view it by opening your app, opening the menu, tapping Network Settings, and then tap Network password. You can edit your password from this screen.

Family Profiles
How do I resume internet for a paused device?
If you’d like to resume internet access for a device that has been paused in Family Profiles, take the following steps:

Open the eero app
Tap on the menu button
Tap on Family Profiles
Locate the profile with the device assigned to it
Tap the “play” button to the right of the profile

What is Family Profiles?
Family Profiles empowers you to manage all the devices on your network. Through our app, you can create user profiles and assign specific devices to them. Once created, you can set schedules, administer manual pauses to control Internet access, and apply specific content filters with eero Plus for the devices within each profile.

By enabling you to pause Internet access on your network, Family Profiles helps you preserve quality time with family or friends. Family Profiles is also here to make sure the most important daily necessities, like biology homework, are accomplished before other activities like social networking and online gaming.

How do I use schedules in Family Profiles?

Creating profiles
To get started, you’ll first need to create profiles for the members of your household:

  • Open the eero app and tap the menu button on the top left.
  • Tap on Family Profiles (if you don’t see this option, please update your app).
  • If it’s your first time creating a Family Profile user, you’ll be greeted by the Add a profile prompt.
  • If you’re looking to add another user, tap the “+” in the top right corner.
  • Enter the profile name of your choice and then tap Next.
  • Select one or more devices by tapping on the device name in your device list.
  • Tap Save in the top right corner.

Adding devices to profiles.

Family Profiles allows you to associate connected devices on your network to specific users within your home. Each device can only be added to one profile, so shared devices like the family room TV will need to be associated with a single user or profile.

To add a device to a profile:

  • Open the eero app and tap the menu button on the top left.
  • Tap on Family Profiles.
  • Tap into the profile you would like to update.
  • Tap Devices assigned to this profile.
  • Tap on the “+” on the top right corner.
  • Select one or more devices by tapping on the name of the devices.
  • Lastly, tap Save on the top right corner.

You can also assign devices to individual profiles from the My network section of the app:

  • Open the eero app (you should land on the My network screen).
  • Tap on Number of devices currently on network below your speed test results.
  • Select the device you would like to add to a profile.
  • Tap Profile (it will say Unassigned if it isn’t assigned to a profile already).
  • A list of profiles should display. Please select the profile you would like to assign that device to. If the profile you’re looking for doesn’t exist, you can create it by tapping on the “+” on the top right corner.

Note: To avoid conflict between various schedules and pauses, a device can only be assigned to one profile at at time. If you’d like to revoke access to a device that multiple people in your home use—the family room TV, for example—you may want to create a separate user profile for that device.

Deleting users
Deleting user profiles from Family Profiles is simple. Please keep in mind that deleting a user profile will disassociate all devices assigned to that profile, thus making these devices free to add to other profiles.

To delete a user profile from Family Profiles:

  • Open the eero app and tap the menu button on the top left.
  • Tap on Family Profiles (if you don’t see this option, please update your app).
  • Tap into the profile you would like to delete.
  • Tap Delete profile at the bottom of the screen next to the red trash can.
  • A pop up will display asking “Are you sure you want to delete this profile?”
  • Tap Delete profile.

Note: When you delete a user profile from Family Profiles, all of the devices under that user profile will become unassigned. You can then assign them to a different user profile or leave them unassigned.

How do I create and manage users in Family Profiles?

How do I differentiate between the devices on my connected device list?
When viewing your connected device list, some devices may seem unfamiliar. This is because different manufacturers report device information differently. If you come across a device in your list that you don’t recognize, first try seeing if you recognize its manufacturer.

If all else fails, you can look up your connected device’s IP or MAC address and compare it to the device addresses listed in the eero app. This information can usually be found in the Wi-Fi or network settings of your client device.

If you’re still having trouble differentiating between devices on your connected device list, contact support and we can work together to figure things out!

Why doesn’t my device manufacturer look familiar?
Most devices carry a device ID that correlates to that specific device. However, some devices contain wireless/Ethernet chipsets made by third party companies. For example, many PC and Android devices include wireless chipsets made by third parties.

The device manufacturer information displayed in the eero app reflects the devices wireless/Ethernet chipset manufacturer. We recommend creating nicknames for your devices so you can easily identify each one.

Can I give my devices nicknames?
Yes! We encourage you to assign nicknames to your devices. Nicknames make it much easier to identify the various devices on your network.

How do I give my devices nicknames?
To assign or edit device nicknames:

  • Open the eero app and navigate to the My network screen
  • Tap Number of devices currently on network on the dashboard
  • Tap the device you would like to add or edit the nickname for
  • Tap Nickname on the top of the screen and type out the nickname of your choice
  • Tap Save on the top right corner

Why does one device appear in my device list more than once?
Some devices have two wireless cards. As a result, there is a chance that certain devices will appear in your connected device list multiple times when connected over both WiFi and Ethernet.

How do I identify the devices on my network and assign nicknames?

Schedules can be used to set recurring times when you’d like a user’s connected devices to lose their connection to the Internet. When a schedule is activated, the devices associated with that user’s profile will automatically go into a paused state.

Manual pauses can be used to restrict Internet access on a more ad-hoc basis.

How do I set schedules?
To set a schedule:

  • Open the eero app and tap the menu button on the top left
  • Tap on Family Profiles
  • Tap on the profile you wish to set a schedule for
  • Then tap Set a scheduled pause
  • Next tap Add a schedule or the “+” in the top right corner if other schedules already exist
  • Update the Schedule name, Start time, End time and Frequency for the scheduled pause.
  • Tap Save on the top right to complete the scheduled pause setup

Can I override a schedule?
If a profile is currently paused, you’ll see the word Paused below the user profile name with a play icon to its right. To override a schedule, tap the play icon. This will resume that user profile’s network access until the next scheduled pause.

How do I set my network timezone?
We use your network timezone to accurately time your daily schedules.

To set your network timezone:

  • Open the eero app and tap the menu button on the top left
  • Tap on Network settings
  • Tap on Network timezone. This should take you to a list of timezones
  • Select the proper timezone for your network and the settings will save automatically
Managing Your Network
How Can I Identify New Devices on My Network?

There’s a few ways that the eero App can help you identify and manage new devices on your network.

“Blue Dot” Notifications
In the Connected Devices list on the eero App Home page, new devices will show up with a ‘blue dot’ on their respective device icons to indicate that they’re new to the network.

This will include devices that may have rejoined the network after 7 days, so you may want to add Nicknames to devices or add them to Profiles if these devices will routinely be on your network.

Click here for more information on adding Nicknames to devices or click here for more information on using Family Profiles to manage devices.

How to Enable Push Notifications for New Devices
As of mobile app version 2.23.2, users have the ability to enable push notifications to inform them when new devices have joined the network.

To enable push notifications for new devices:

  • Open the eero App
  • Tap on the menu button (upper left)
  • Tap on Network Settings
  • Tap on Notifications
  • Switch the ‘New Devices’ Toggle to On

Push notifications can also be enabled by tapping on a device with a blue dot notification from the eero App Home Page or the Connected Devices screen (click here for more detail on viewing devices on your network).

Tapping on a device marked with a blue dot will cause a pop up to appear at the bottom of the screen asking, “Would you like to be notified when a new device joins your network?”. Tap on Notify Me to enable push notifications.

How do I see all the eeros on my network?
If you have six or fewer eeros on your network, all the eeros are accessible from the home screen in the app. Each eero will have the location you assigned it to so you can easily distinguish each one on your network.

If you have more than six eeros, or if you’d like to see all your eeros in a single list, tap the number of eeros button on your home screen. This can be found towards the middle of the home screen, between connected devices and your eeros.

From this list, all the eeros online are visible under the Online and healthy section. Your gateway eero, the one connected to your modem, will have an identifier and be at the top of the list. If any of your eeros are having an issue, a section titled Check eeros will appear at the top.

How do I add or remove eeros from my network?

You can add as many eeros and eero Beacons as you need to your network. With eeros (1st and 2nd-generation), you can have them join your network wirelessly or over an Ethernet connection. eero Beacons will always join your network wirelessly.

To add eeros to your existing network:

From the eero app dashboard:

  • Tap the eero button (the one displaying the number of eeros on your network).
  • Tap the Add an eero option at the bottom the list
  • Follow the steps provided to add the eero to your network.

To remove an eero, simply tap on one of the active eeros displayed in your app (note: if you have more than six, tap the button displaying the number of eeros on your network to view the entire list). This will take you to a screen where you can choose to “remove eero” at the bottom. Keep in mind that removing your main eero will also delete your entire eero network. Removing other eeros may reduce your coverage and cause connectivity issues.

Understanding your current network status
You can find the current status of your eero network at the top of the eero app home screen. Please see below for a breakdown of each status:

Everything looks good

Woo-hoo! Your network is up and running with no issues. All your eeros located at the bottom of your home screen should be outlined in green and streaming your favorite content from anywhere in your home is good-to-go.

You can ensure your network is up and running smoothly by looking at your eeros, which display a solid white LED status (as long as you haven’t turned it off via the app or Alexa).

Check a specific eero

If your network is online but you see a status to check any eeros, make sure the eeros are both powered on and in within range of other eeros. You can quickly identify which eeros are having an issue by finding them outlined in red in the app, as well as the eero having a red LED status.

If your eero was unplugged or without power, it should automatically rejoin your network after powering on and connecting to your existing network.

If the eero has power, but not connected to the network, it may not be within range of your other eeros. We recommend testing placement of the eero, being sure to avoid any obstructions and/or metal surfaces. Once the eero has rejoined the network, you can determine the connection strength to your network by tapping on the eero at the bottom of the app home screen.

Connecting to the Internet

When the status of your network is yellow and reads Connecting to the Internet, your eeros are coming back online potentially from a reboot, ISP (Internet Service Provider) outage, or any other situation where your network was just previously offline. You will notice your eero’s LED blinking white, turning to a solid white once it is back online.

Internet Outage

If we notice that your ISP is down, meaning your eeros are plugged into your modem and we are unable to detect an internet connection, your network status will read Internet Outage. In this case, it is recommended that you check the status from your ISP. You can find the contact information of various ISP’s here.

Internet Connection Issue

There may be an issue with your gateway eero being powered on or connected to your modem. Start by checking to ensure that your eero is both powered on and connected to your modem via Ethernet. If this doesn’t correct the issue, restart your modem and gateway eero. If you are still having issues, contact your ISP to see if there are network outages near you.

Can I manage my eero network remotely?
Of course – we built the eero app to make it easy to manage your network at any time. As long as you have your phone, you’ll be able to manage your network settings directly from the app.
What does the “device connection type” under “device details” represent?
Under the Device details section of the connected devices on your network, there is a section that provides more insight into how that specific device is currently connected to your network and whether or not it is using the 2.4 or 5 GHz frequency.

Here is a breakdown of the different connection types:

When your devices are connected to your network wirelessly, they’ll use the 2.4 or 5 GHz frequency. The big difference between these two frequencies is range vs. speed. With the 2.4 frequency, the waves are much wider and are able to provide you with greater coverage at greater distances. However, because of the wavelengths, data may travel slower. Whereas with the 5 GHz frequency, the waves are narrower and aren’t capable of traveling as far. You will be able to achieve the highest download and upload speeds when on 5 GHz.

When on a wireless network, either the 2.4 or 5 GHz frequency, the strength of your device to the eero network is represented in five status bars.

How do I block unwanted devices on my network?
If you notice a device that shouldn’t be on your network, you can restrict it from accessing the internet by blocking it from the connected device list.

To get started, open the eero app and tap on connected devices. There will be two lists; one for devices currently on your network and another for recently connected devices.

If any of the devices are unfamiliar or shouldn’t have access to your home network, you can block it by simply tapping on the device and tapping Block from network at the bottom of the screen:

After confirming the block, you will see a blue success notification at the top of the screen:

If you’d like to unblock a device, go to the connected device list, scroll to the bottom, and tap on Blocked devices. Tap on the device you’d like to unblock and tap Unblock at the bottom:

You will see another success notification at the top of the screen. Once a device has been unblocked, it will be able to join your network and access the internet.

Note: Device blocking is not available in bridge mode.