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EQUIPMENT RETURN

Need to return equipment? Find Help Here.

Returning your Vexus equipment is Easy

All equipment issued by Vexus for use with any Vexus Internet or Voice services remains the property of Vexus. If you’re planning on disconnecting or downgrading any Vexus services, you’re responsible for returning any leased equipment, including ONT’s, routers (eero), and any auxiliary equipment provided by Vexus. Unreturned equipment charges ranging from $100 and up per piece will be applied to your Vexus account until the equipment is returned. If you have questions or need help with the return of equipment, please contact Vexus for assistance.

FedEx Return Option

  1. Use the FedEx Label Creator to print out a shipping label. Simply attach this to your box, and drop it off at the nearest FedEx location. Please be sure to fill out all fields correctly so that your returned equipment can be matched to your account.
  2. You will receive an email that contains a return label and a link to help you locate the FedEx location nearest you. This email will also contain a QR code to use at FedEx if you are unable to print a return label.
  3. Package all of your equipment, including remote controls and power cords. You can use any box you have, just make sure the box is packed and sealed securely. You do not need to return any ethernet cables or fiber optic cables.
  4. Print your label and take your box to your FedEx location. If you are unable to print a return label, you can use the QR code from your email and the drop-off location will print a label for you.
  5. Shortly after dropping off the equipment, you will receive an email receipt from Vexus confirming the equipment has been received.