HERE TO HELP

Probably not. Your credit status while you were married will be good for one year after your divorce.

Your payment will be due 16 days after the postmark on the bill. If the due date is on a weekend or holiday, your bill will not be due until the following business day.

Yes, there is a $30 fee for returned checks. This does not include tax.

No, unless the charges are the result of a Vexus accounting error. If Vexus made an error and under billed your account for more than $50, you can pay that out over a reasonable time.

Yes, you can. Any amount you pay will be credited to your bill. The payment will be applied first to your basic local telephone service charges. However, the fact you have made a partial payment will not always  prevent disconnection of your service.

If you have questions about your bill, you may call 800-658-2150 and ask for a customer service representative to assist you. If you are not satisfied, you may make a complaint to the customer service representative. You will be notified of the result within 21 days. If you remain dissatisfied, you may request a supervisor to review your bill. Within 10 days, the supervisor will notify you of the results.

Once the supervisor has responded, you may also file a complaint with:

Office of Consumer Protection

Public Utility Commission of Texas

P. O. Box 13326, Austin, TX 78711-3326
512-936-7120 or 888-782-8477

customer@puc.state.tx.us

Hearing and speech-impaired individuals with text telephone (TTY) may contact the commission at 512-936-7136.

You may request that any responses to your complaints be sent to you in writing.

Your Vexus telephone service will be disconnected if you fail to pay your bill. You will receive a notice advising you that your telephone service will be disconnected 10 days after the postmark. You can prevent disconnection by paying at least the amount due for basic local telecommunications service. That amount will be available by calling 800-658-2150. If you only pay that amount, all features and services except those related to basic local telecommunications services will be canceled. If you fail to pay for long distance charges, a long -distance toll block will be placed on your line until payment is made in full. If service is suspended for non-payment, you will be charged a service interruption fee of $25 per line.

Yes. If your service has been disconnected, once payment is received in full, it can be reconnected by contacting a customer service representative at 800-658-2150. You may be required to obtain a new telephone number in order to reconnect your service.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. Mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410

2. Fax: (202) 690-7442; or

3. Email: program.intake@usda.gov

USDA is an equal opportunity provider, employer, and lender.

If your Vexus service(s) is not under a contract term or is under a contract term which has expired, you may cancel your service(s) at any time without penalty or cancellation fee. If your Vexus service(s) are under a contract term which has not yet expired, you may cancel your service(s) at any time, however you may be subject to early termination fees totaling up to 100% of your remaining monthly recurring service fees for the remainder of your current term.

The law provides certain protections for a person who receives a telephone solicitation at their residence.

A telephone solicitor must identify himself or herself by name; identify the business on whose behalf he or she is calling; identify the purpose of the call and identify the telephone number at which the person, company or organization making the call may be reached.

A telephone solicitor may not call your residence before 9:00 AM or after 9:00 PM on a weekday or Saturday and before noon or after 9:00 PM on a Sunday. If a telephone  solicitor uses an automatic dialing/announcing device, the machine must disconnect from your line within 30 seconds after termination of the call.

Exceptions: The requirements above do not apply to telephone solicitations made at your request, or solicitations made in connection with an existing debt or contract, or calls from a telephone solicitor with whom you have a prior or existing business relationship. If you use a credit card to purchase consumer goods or a service from a telephone solicitor other than a public charity (an organization exempt from federal income tax under the Internal Revenue Code section 501 (C) (3)), the seller must: offer a full refund for the return of undamaged and unused goods within seven days after you receive the goods or service (the seller must process the refund within 30 days after you return the merchandise or cancel your order for undelivered goods or service); or provide you with a written contract fully describing the goods or service being offered, the total price charged, the name, address, and business phone of the seller, and any terms and conditions affecting the sale.

The Attorney General of Texas investigates complaints relating to a violation of this law, which can be found at the Business and Commerce Code Chapter 37. If you have a complaint about a telephone solicitor whom you believe has violated this law, contact:

Public Utility Commission of Texas

P. O. Box 13326, Austin, TX 78711-3326
512-936-7120 or 888-782-8477

customer@puc.state.tx.us

Hearing and speech-impaired individuals with text telephone (TTY) may contact the commission at 512-936-7136.

Another law found at Public Utility Regulatory Act section 55.151 and 55.152 requires a telephone solicitor to make every effort not to call a consumer who asks not to be called again. Complaints relating to a violation of this law are investigated by the Public Utility Commission of Texas. If you have a complaint about repeated solicitation from a telephone solicitor you have asked not to call you again, contact the Office of Consumer Protection (See above for contact information).

Be advised that you have additional rights under federal law. Please contact the Federal Trade Commission or the Federal
Communications Commission for further information on these additional rights.

Yes. Residential customers may add their name, address and nonbusiness telephone number to a state-sponsored no-call list that is intended to limit the number of telemarketing calls received. Upon registering for inclusion on the Texas No-Call List, you can expect telemarketing calls to stop within five months of the date of registration. There is a registration charge of $2.25 for each residential phone number to be included in the statewide “Do Not Call List.” Your registered residential phone number will remain on the list for three years.

Placing charges on your phone bill for products or services without your authorization is known as “cramming,” and is prohibited by law.

If you believe you were crammed, you should contact Vexus and request that we take corrective action. The Public Utility Commission of Texas requires the billing telephone company to do the following within 45 days of when it learns of the unauthorized charge: cease charging you for the unauthorized product or service; remove any unauthorized charge from your bill; refund or credit all money to you that you have paid for unauthorized charge; and on your request, provide you with all billing records related to any unauthorized charge within 15 business days after the charge is removed from your telephone bill.

If Vexus fails to resolve your request, or if you would like to file a complaint, please write or call:

Office of Consumer Protection

Public Utility Commission of Texas

P. O. Box 13326, Austin, TX 78711-3326
512-936-7120 or 888-782-8477

customer@puc.state.tx.us

Hearing and speech-impaired individuals with text telephone (TTY) may contact the
commission at 512-936-7136.

Your phone service cannot be disconnected for disputing or refusing to pay unauthorized charges. You may have additional rights under state and federal law. Please contact the Federal Communications Commission, the Texas Attorney General, or the Public Utility Commission of Texas if you would like further information about possible additional rights.

Telephone companies are prohibited by law from switching you from one telephone service provider to another without your permission, a practice commonly known as “slamming.”

If you are slammed, the law requires the telephone company that slammed you to do the following: pay all charges associated with returning you to your original telephone company within five business days of your request; provide all billing records to your original telephone company within 10  business days of your request; pay your original telephone company the amount you would have paid if you had not been slammed; and refund you within 30 business days any amount you paid for charges during the first 30 days after the slam and any amount more than what you would have paid your original telephone company for charges after the first 30 days following the slam. Your original telephone company is required to provide you with all the benefits, such as frequent flyer miles, you would have normally received for your telephone use during the period in which you were slammed.

If you have been slammed, you can change your service immediately back to your  original provider by calling your local  telephone
company. You should report the slam by writing or calling:

Office of Consumer Protection

Public Utility Commission of Texas

P. O. Box 13326, Austin, TX 78711-3326
512-936-7120 or 888-782-8477

customer@puc.state.tx.us

Hearing and speech-impaired individuals with text telephone (TTY) may contact the
commission at 512-936-7136.

You can prevent slamming by requesting your local dial tone provider to place a “pic” freeze on your account. With a freeze in place, you must give formal consent to “lift” the freeze before your phone service can be changed. A freeze may apply to local toll service, long distance or both. The Public Utility Commission of Texas can give you more information about freezes and your rights as a customer.

Yes, there are. You may obtain information on those programs by calling 800-658-2150.

You can get an extra copy of these rights by writing to Vexus at:

Vexus

ATTN: Legal Department

4006 W Loop 289

Lubbock, TX  79407

Or by calling 800-658-2150

• Always contact 811 before beginning any excavation project on your property.
• Contact 811 at least 48 hours (not including weekends or holidays) prior to digging. 

• Contacting 811 is simple! Simply dial 811 on your phone or visit your state’s 811 website to submit an online request.

• When contacting 811, you will be connected to a representative from your state’s 811 center who will ask a few simple questions about your project. You will be given a ticket number and instructions on next steps, including how to confirm all utilities have located their lines on your property.

• The address where you plan to dig, as well as the county and the nearest intersecting street
• The type of work you will do (i.e., plant a tree, install a mailbox, etc.)
• The exact area on the property where you plan to dig. (i.e., against the back of the house, 5 feet inside the left fence line, etc.)
• When you wish to begin digging

• When you speak to a state 811 representative, you will receive instructions on how much time to give utility companies to locate their lines and also how to confirm all utilities have located their lines on your property. If Vexus has not located their lines within the allocated time, please escalate the request to Vexus by calling 800-658-2150.

• Only the buried utility lines that have been registered by your local utility provider will be marked. Unregistered or private utilities will NOT be marked.

• Private utilities include sprinkler systems, invisible dog fences, gas lines for grills and other outdoor equipment, electrical lines to landscaping lights or outdoor structures, water lines to pools, septic lines, and any other personal service lines.

• Paint and/or flag markings are approximate. A “tolerance zone” is roughly 18” on either side of the markings. Dig with extreme caution within the tolerance zone to precisely locate the buried utility.
• Some Vexus customers may have terminal boxes buried flush with the ground within the public utility easement on their property. Since a terminal box can feed multiple customers, these homeowners may have more than one Vexus fiber line buried on their lawn. Take extra caution when digging near these structures!

In an effort to provide the industry-leading customer service we are known for, you can now chat with a Vexus associate live on our website at vexusfiber.com. Visit the site and look for the green chat bubble at the bottom right of the homepage. Current customers can also access the chat feature in the Vexus Customer Portal at portal.vexusfiber.com, as well as in the Virtual Learning Library at vexusfiber.com/residential/customer-care/

Are you experiencing slow speeds or a disruption of service? Oftentimes, such issues can be resolved by simply power-cycling your equipment. It’s easy to do!

Here are the step-by-step instructions to power-cycle your Vexus equipment:

1. Disconnect your Vexus equipment from the power source (wall outlet).
2. Keep disconnected for at least 10 seconds.
3. After 10 seconds, reconnect the equipment to the power source.

Still having trouble? Call us at 800-658-2150.

Are you interested in adding to, upgrading, or changing your Vexus services? Do you need a technician to visit your home? We’re making it even easier to do it all with enhancements to your myVexusFiber customer portal. In addition to existing account management features, such as the ability to view invoices and set up auto-bill pay, you can now modify your existing services with the click of a button, as well as schedule an appointment online!

Access these new features and much more under the “My Services” tab at portal.vexusfiber.com. If you have any questions, we are here to help.

800-658-2150

To manage the payment methods for your Vexus bill, follow these simple instructions.

1. Login to the myVexusFiber customer portal HERE.
2. Click on Manage Payment Methods under the $ Bill Pay drop down menu.
3. Choose a payment method, enter your information and click Submit

In addition to the existing account management features, such as online access to invoices, auto-bill pay, and the recently added ability to modify services and schedule a technician visit, now you can also suspend and resume services at the click of a button. Have an upcoming vacation planned? Simply login to your customer portal at portal.vexusfiber.com, click on Manage Vacation Services under the My Services tab and tell us when to pause and restart your services.

If you have any questions, there are a number of ways to connect with a Vexus Customer Care associate.

Vexus customers enjoy contract-free services and no data caps! No kidding!

Thank you for wishing to remain a Vexus customer in your new residence. We would be happy to help you get your services transferred to your new address. Please call 800-658-2150.

Need to pay your bill quickly? We want to make it quick and easy for you to do so. Visit our Vexus Quick Pay link HERE.

Your first bill will be prorated. Like other telecommunications companies, we bill one month in advance. This means your first bill will be higher than normal. This bill will include the period of time from your installation date to your billing date as well as your first full month of services plus taxes and fees.

Tech Assure covers any service calls or repairs to all vexus-owned equipment. If it’s our equipment or our wiring, inside or outside your home, we’ll fix it or replace it, and make sure it’s working optimally at no additional cost to you. Tech Assure is reflected on your invoice in the amount of up to $12.95 per month. Here are the benefits of Tech Assure:

Having connectivity issues?

• 24/7/365 technical support is available by calling
  800-658-2150.
• A trained technician will educate you and help troubleshoot your internet connection. They will also assist with your internet connection to your computing, smart home or streaming devices

Need on-site assistance with your equipment or connection?

• Service calls with a technician visit are completely free! Other providers charge up to $100 if a technician has to visit your home – not at Vexus! If you need a technician, Tech Assure has got you covered!

Need equipment repaired or replaced?

• We will update or replace Vexus in-home equipment if needed as determined by a Vexus technician.
• If it’s our equipment or our wiring, inside or outside your home, we’ll fix it or replace it, and make sure it’s working optimally at no additional cost to you.

Fiber line cut by a lawn mower or chewed through by a critter?

• We’ll take care of it! We will repair or replace any Vexus wiring if damaged or cut – even if your pup chews through it!

Keep your Wi-Fi connection at peak performance with Vexus’ Annual Wi-Fi Optimization!

• A technician will perform a yearly coverage review of your home and devices and make recommendations to optimize your Wi-Fi experience. This is available upon request in your Vexus service anniversary month. Call
  800-658-2150 to start your Wi-Fi Optimization.

Can Tech Assure be waived?

• In order to provide best in class equipment and service to all our customers, Tech Assure is automatically included on each bill and cannot be waived. For full terms and conditions of Tech Assure, please click here.

Recently, we upgraded our Internet security standards in order to better protect our customers. In doing this, some customers with older versions of Internet browsers may have trouble accessing secure Vexus sites.

If you are using Firefox, Chrome, or Safari, please upgrade to the latest version of the browser to ensure you are able to access secure Vexus sites. If you are using Internet Explorer, you may upgrade to the latest version or enable the below settings if using Internet Explorer 10 or below:

1. Select Tools > Internet Options.NOTE: Depending on your IE settings, the Tools menu may be a gear icon in the upper right-hand corner.
2. Go to the Advanced tab.
3. Scroll down to the Security section.
4. Locate and check “Use TLS 1.2”.
   If your browser has additional TLS options, such as “TLS 1.1” and “TLS 1.0”, these should also be selected.
5. Then, press the OK button.

A minimum 24-hour notification is required before placing or removing services from Vacation Suspension and Restoration. Services will be restored within 1 business day from the notification date.

Service disruptions and outages, while infrequent, do occur from time to time. Vexus makes every effort to resolve any such issues as quickly as possible and is committed to providing informative and timely updates to customers affected. If you are experiencing a disruption of service, you can receive updates via email and text or by visiting your myVexusFiber customer portal. Here is how to sign up for email and text notifications from Metronet.

You can quickly access status notifications by logging into your my Vexus customer portal by following the steps below:

1. Go to portal.vexusfiber.com to login. If it is your first visit to the portal, click on Create New Account.

2. After logging in, click on Status Notifications under the My Services drop-down menu. Any available updates regarding service disruption in your area will be displayed here.

You can also sign up to receive email and text notifications about any service disruptions in your area.

Here’s how:

1. Login to your myVexusFiber customer portal HERE.

2. Click on Account Contacts under the Account Management drop-down box.

3. Click the link next to your name.

4. Click the Yes, I agree to receive text message alerts from Vexus next to the applicable number. Feel free to add a secondary number if applicable. Be sure to scroll down and check the notification preferences for each message type. If you haven’t already done so, you can also update your contact preferences for receiving email notifications.

Vexus delivers the area’s fastest, most reliable Internet. Take the speed test to see how well your Internet connection performs. Test Your Speed.

Download Speed is the amount of data your computer receives from the Internet in a given second. Upload Speed is the amount of data your computer sends to the Internet in a given second. 

Vexus provides a top-of-the-line managed WiFi solution for just $10 a month. However, if you prefer to use your own WiFi router, you do have that option.

No. Vexus does not impede the performance from providers who offer services that compete with us, block or throttle consumer access to lawful Internet content, or sell our customer’s data to third-parties like many social media, video and ecommerce platforms do.

Click here for more information.

Click here to read Vexus’ Internet Privacy Policy.

The Tech Assure Fee provides access to the Vexus network and technology and enables us to continue to invest in our network and infrastructure to deliver the best technology and services to our customers.

Depending upon your company’s network structure, you should be able to connect to a VPN without needing a static IP. If you are experiencing connectivity issues, please contact our 24/7 technical support team to troubleshoot. We can always add a static IP to your account if support is unable to correct the issue by other means. You can reach technical support at 844-684-0215.

Test your internet speed by clicking HERE.

If you have any questions, chat with us online at vexusfiber.com.

From a PC

1. Open a web browser and navigate to IP address 192.168.1.1
2. You’ll be presented with the login for your router. Enter “admin” in the user field and “1234” in the password field.
3. Upon initial login, you’ll be prompted to change the administrative password for your router. This is simply to log into the router and doesn’t affect your WiFi password.
4. After applying your new administrative password, you’ll be presented with the Management WAN page. On the left-hand side of the page, you will find a blue menu bar. Click “Wireless LAN 2.4G”.
5. You’ll be taken to the administrative section for the 2.4GHz band of your WiFi router. You can change the name that is displayed (SSID) and the password (pre-shared key) here. Some firmware version will have an option that needs unchecked above the Pre-Shared Key section, the option is labeled “generate password automatically” and will need to be UNCHECKED before you can change the WiFi password.
6. After you’ve changed the information you’d like to change, click apply. The page will refresh. You’ll then want to go to “Wireless LAN 5G” and make changes there as well. We recommend that you append a band designation to the end of your 5GHz band’s SSID (i.e. MyNetworkName_5G). After you’ve applied your final changes, you can simply close your web browser.

1. Open a web browser and enter the noted IP from your Default Gateway into your browser’s address bar.
2. You’ll be presented with the login for your router. Enter “admin” in the password field
3. You’ll be presented with the main menu for your router. Select the “wireless” option in the menu.
4. From the screen that is presented, you can change the SSID (network name) and password for both WiFi bands. If you change the SSID of your 5GHz band, we recommend you append a band designation at the end (i.e. MyNetworkName_5GHz).
5. After you’ve made your changes be sure to click apply. After the settings are updated, simply close your browser window.

*Note: There may not be a user field, depending on your router’s firmware. If there is no user field, simply enter “admin” into the available text field and click “sign in”.

For accurate results, you must connect directly to your router using a network cable. Test your speed by clicking HERE.

There are steps you can take to ensure your entire home is enjoying top speeds on all devices.

1. The location of your wireless router and the distance from your router to your device(s) play key roles in internet connectivity and consistency.
   • How close is your device to the router?
   • Have you tested in more than one location?
   • You will get the best performance when your router is close to your devices and not blocked by concrete or plaster, often found in older homes.

   Another helpful hint for wireless users: Try switching to the 5GHz option already available on your router. This frequency may allow for faster wireless downloads.

2. Programs running in the background could have a negative impact on speed test results. Close all other programs accessing the internet (do not download or upload when testing) and power off any other devices sharing your home network.
3. If you live close to other homes, a strong Wi-Fi password is a necessity. A neighbor “borrowing” your Wi-Fi could adversely affect your speeds.
4. It is possible to extend the radius of your Wi-Fi with a Wi-Fi extender, which Metronet can provide.
5. The browser you use matters. It is important to be using the most updated version of your browser of choice, whether it is Chrome, Firefox, Edge, Safari, or Explorer. Visit the browser’s website to determine if you are using the most current version.
6. Each individual device has a maximum speed capability, which can affect your online experience. Your device speed depends upon four things:
   The age of the device, the type of wireless equipment in the device, the speed of the device’s processor, and the types of apps running in the device
7. Lastly, viruses and malware slow down performance. Keep your devices clean so they perform at peak capacity.

Vexus provides symmetrical speeds* to residential customers, making this one more advantage to being part of our 100% fiber-optic network. Even better, customers receive this automatic speed enhancement at absolutely no cost!

Here’s an example of the benefits of symmetrical speeds*: If you currently have our 200/75(download/upload)Mb speeds, we’re upgrading you to 200/200Mb automatically. In the past, you might have noticed lag time when uploading items such as large data files, high-resolution photos, and videos – not anymore! By increasing your upload speeds, this lag time virtually disappears. So, now while you are downloading files, streaming, shopping, and gaming, you can simultaneously upload larger data, such as pictures, videos, or music, without losing bandwidth, for an improved overall internet experience.

So go ahead and upload those high-resolution photos, share travel videos with friends and family, and send PowerPoint presentations for work, all while streaming your favorite movie. Vexus has got you covered!

A static IP address is an IP address that was manually configured for a device, versus one that was assigned by a DHCP server. It’s called static because it doesn’t change. It’s the exact opposite of a dynamic IP address, which does change.

A static IP address is useful if you host a website from home, have a file server in your network, use networked printers, forward ports to a specific device, run a print server, or use a remote access program. Because a static IP address never changes, other devices always know exactly how to contact a device that uses one.

Routers, phones, tablets, desktops, laptops, and any other device that can use an IP address can be configured to have a static IP address. This might be done through the device giving out IP addresses (like the router) or by manually typing the IP address into the device from the device itself.

You can add a static IP address to your Vexus services for $10 per month.

Did this article answer your question? If you need more help just chat with us online at www.vexusfiber.com.

A Virtual Private Network is a connection method used to add security and privacy to both private and public networks. Virtual Private Networks are most often used by corporations to protect sensitive data. Privacy is increased with a Virtual Private Network because the user’s initial IP address is replaced with one from the Virtual Private Network provider.

Why might you need a VPN?

• Hide your IP address
• Change your IP address
• Encrypt data transfers
• Mask your location

WholeHome WiFi takes your internet connection to new places…literally! Vexus’ WholeHome WiFi boosts the signal strength to every corner of your home – upstairs, downstairs, inside, and out! The WholeHome WiFi device delivers optimal internet performance, meaning you can work, play, stream, or browse on multiple devices, in every room in your home.

The first number is your download speed or the speed at which you receive information. When you stream Netflix, you use your download speed. The second number is your upload speed or the speed at which you send information. When you upload photos and videos to social media, you use your upload speed.

• While using video streaming services such as Netflix, Hulu, and Amazon Prime.
• While surfing the web and shopping online
• When downloading music and apps
• When multiple people and devices are online at the same time.

Imagine this: Dad is streaming Netflix on your smart TV, Mom is surfing the web and shopping, while their son is doing some serious gaming, and their daughter is streaming music from an iPad. All this internet usage (and more) is possible at the same time with virtually no impact on performance.

What Makes 100% Fiber So Special?

The Answer is Bandwidth.
A fiber-optic network uses tiny strands of glass, each as thin as a hair, to transmit beams of light over great distances. Those beams carry unprecedented amounts of data—much more than cable or DSL—directly to homes and businesses.

Benefits of Fiber Internet
Incredible bandwidth allowing much more data to flow through the line than any other technology, giving you all the speed you and your family need – without sharing your connection with neighbors. Fiber provides a consistently fast, 24/7 connection, with virtually no buffering.

Benefits of Fiber TV
Fiber means more data is flowing through the network meaning more data is being sent to your TV. This unprecedented amount of data delivers a crystal-clear TV picture with no stuttering, lag-time, or pixelation. Fiber TV also provides more programming features like advanced DVR capability.

Benefits of Fiber Phone
Additional bandwidth delivers clear call quality, unmatched reliability, and a deep range of phone features.

What Does This Mean In Times Like These?
As household bandwidth requirements increase sharply to meet working and schooling from home needs, Vexus’ network is built for times like these and is more than capable of meeting demands. Specifically, collective internet traffic for our customers has risen 31% over the last 30 days. In that same timeframe, despite the increased demand, only 62% of our network’s capacity has been required. Vexus is also on pace to double its internet capacity within the next 6 months, an initiative that was underway prior to the increased demand caused by the pandemic remote work and education requirements.

Click here to see how to use your phone features.

Your Vexus phone service requires electric power to operate. To avoid a disruption of your home phone service during a power outage (including 911 service) we offer an optional backup battery available for purchase. Call us at 800-658-2150 for more information.

A battery backup should give you approximately 4 to 5 hours of talk time. You may extend your standby power by purchasing a 24-hour battery. The backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers, and other equipment will not run on a home phone backup battery.

Instructions for proper care and use of your purchased backup battery.

Please follow the detailed instructions included with your battery for proper use, storage and care to ensure that it will function as needed during a power outage.  The backup battery can safely be stored above 32 degrees F and below 122 degrees F.  The battery is rechargeable.  They should be replaced every year for better performance, or when your device starts to make a loud beeping sound.  You should also periodically (as described in the instructions included with your battery) remove and test your battery to verify both the operation of the backup battery and its condition.

If you are a current Vexus customer and need help, please call 800-658-2150 and ask about our White Glove Installation. You will need to have a streaming device and have your account for the streaming service of your choice set up in advance, and then our installer can set up your device and show you how it works. Our White Glove Installation is free to qualified customers.

If you only watch one TV at a time, you can move your streaming device from one TV to another, but if you have TVs in use in two rooms at the same time, then you will need a device for each one.

Manufacturers will typically indicate “smart” or “internet-enabled TV” in their branding on the TV’s packaging. You can also check the TV’s menu and settings for any options related to connecting to the internet. 

No, a Smart TV connects to the Internet to get a signal for your movies and TV shows. A streaming device, such as an Amazon Fire TV Stick, Roku, DirecTV Gemini device, or Apple TV works similarly and can make a regular TV work as a Smart TV for under $50.

No, a streaming device uses a signal from the internet to play your movies and TV shows. You may need to buy a separate subscription for certain networks.

No, that will be replaced by a streaming device or your Smart TV.

Yes, streaming devices and Smart TVs use a signal from the internet to play your movies and TV shows. Vexus’ 100% fiber internet gives the best possible streaming experience with no buffering or lag time.

Our 100 Mb internet speed will support light streaming. However, we recommend our 500 Mb speed or higher since the faster your internet speed, the better your streaming experience will be. We offer speeds up to 5 Gig!

Our Vexus associates are ready to help you with your streaming video transition. You can call us at 800-658-2150 for information.

When you want to watch shows on your streaming device, you have to subscribe to the streaming service (either the channel or the streaming service such as Netflix), then download the app to your device, open it and sign in, and then select the show you want to watch.

You will need your contact information, including your email address, and a debit or credit card.

How can I stream for free?

There are a variety of free streaming services available. The free streaming services generally contain advertising and are referred to as FAST TV, which stands for Free Ad Supported Television. The most popular free streaming content is often included when you purchase a smart TV or a streaming device, such as Amazon Fire, Roku, Apple TV, Google Chromecast, etc. If you purchase a streaming device and do not see the free streaming service you want to watch, it is easy to search for free streaming apps with the search tool and then download the apps.

Can I watch live local news on a free streaming service?

Some local news stations are creating their own streaming app that can be downloaded to your streaming device (smart tv, streaming device, computer, tablet, or mobile phone). You will need to find the local news station streaming app you wish to watch in the app store and then download it. If you do not find your local station, you will want to contact your local news station for information.

Can I watch PBS on a free streaming service?

PBS has a free streaming service. Visit PBS.org and select the LIVE TV option. Download the PBS Video app on your streaming device (smart TV, streaming device, computer, table, or mobile phone). When you download the PBS app, be sure to register the zip code for the local PBS station that you wish to watch. You can also watch PBS on most subscription based live streaming services such as DirecTV, and Hulu + Live TV.

What are some of the free channels and apps available?

Freevee, Pluto TV, Tubi, The Roku Channel, Sling Freestream, and Crackle are all free streaming services.

Freevee (freevee.com)

Freevee features an impressive library of free on-demand content. The TV selection consists of the typical free shows like cooking shows, sitcoms, etc., and many past hit series.

Pluto TV (pluto.tv)

Pluto TV has a large library of on-demand movies and television shows. Pluto TV offers a live streaming guide so users can channel surf to explore content.

Tubi (tubitv.com)

Tubi has over 40,000 films and television series in their library. Tubi also has over 100 original movies, television series, and documentaries. Tubi has limited live sports channels including selected offerings from the World Cup, NFL, NBA, Women’s Sports Network, and more.

The Roku Channel (therokuchannel.roku.com)

The Roku Channel features a Roku Live TV Guide that allows users to channel surf to explore content. The Roku Channel library features original programming, over 350 channels, and 80,000 movies.

Sling Freestream (sling.com/freestream)

Sling Freestream provides access to over 400 live TV channels in a live guide and more than 40,000 on-demand movies and shows, all completely free. Sling Freestream also includes news, sports, and kids’ programming.

Crackle (crackle.com)

Crackle has a massive library featuring films and tv shows from Sony Pictures, Columbia Pictures, and TriStar. The movies available change frequently, so there is always something new to watch.

Many consumers have cut the cord on traditional television and started streaming their favorite shows, movies, and even local channels. Vexus has a Recommendation Tool on our website to help you find your favorite shows and channels. Just click through a few questions to get started. Plus, if you are a Vexus internet customer, your ultra-fast connection means you enjoy the best possible streaming experience, on multiple devices simultaneously, with no buffering.

Sign Up for Streaming Services

We’ve gathered all your streaming options in one place so you can find entertainment as unique as your household! In addition to your favorite video streaming services, we have gaming, learning, lifestyle, and music subscriptions for you to take advantage of. The best part? Some of these are FREE! Click here to visit the Streaming Marketplace and explore your options.

Ready to start streaming but unsure about what content you may need or want? Simply use our Streaming Recommendation Tool to explore which traditional TV and/or streaming options best fit your household’s viewing needs.

Yes, our streaming video partners offer local news and weather channels along with movies, sports, and the channels you love to watch.

Depending on the streaming platform, you may or may not be able to record shows. However, all streaming platforms allow you to access previously aired programming on demand, which makes recording shows unnecessary.

The devices themselves are a one-time cost. However, you may need to pay for subscriptions to the content you want to watch.

A streaming device, is a piece of equipment that takes the streaming content from the Internet and plays it on your regular TV. Some of the popular streaming devices are Apple TV, Amazon Fire TV, and Roku. Some gaming consoles can be used to stream content to your regular TV. All of these require an HDMI port on the TV for connection. Smart TVs have the streaming functionality built into them and do not require a streaming device.

“Cutting the Cord” is a phrase used to mean terminating cable TV services. Before you cancel cable, you should decide what is important to you, such as what channels you watch the most, if you want to keep your local channels, and how many TVs you will be streaming at the same time. Our Vexus associates can help you work through this and identify the streaming services that best fits your needs based on what is important to you.

Streaming video is any video content delivered over the Internet. It can be TV programs, movies, short videos, previews, etc. Some streaming services air the programming “live” and some do not. Many people use streaming video such as Netflix, Hulu, and Amazon Prime Video.

No, you do not need a cable tv box to stream video. You do need internet and Vexus provides fast and reliable internet through our 100% fiber optic network.

The duration of the fiber internet drop bury process depends on various factors such as the distance the fiber needs to be buried, the complexity of the route, and any issues that may arise during installation. Weather permitting, the fiber line in your yard will be buried within 14 business days.

There are several factors that can delay the burial process, including inclement weather, unexpected utility lines, holidays, or regulatory delays.

During the fiber internet drop bury process, service providers work to ensure that the installation does not cause any damage to the property; however, it’s important for property owners to communicate any concerns they may have prior to the start of installation.

You need to mark your private utilities because our crews might not be aware of their presence. It will also help prevent accidents or damages during the drop bury process.

If you forget to mark your private utilities, you might be held responsible for any damages or accidents that occur during the process.

You need to water your lawn after the line is buried to help the soil settle and prevent any damage or shifting that might occur.

Easement laws allow companies or individuals to use a portion of another person’s property for a specific purpose, such as burying a fiber line. The property owner still owns the land but must allow the company or individual access for the specific purpose outlined in the easement.