Affordable Connectivity Program (ACP) Disclosures
Required disclosures during enrollment:
- The Affordable Connectivity Program is a government program that reduces the customer’s broadband internet access service bill;
- The household may obtain ACP-supported broadband service from any participating provider of its choosing;
- The household may apply for the ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service;
- The provider may disconnect the household’s ACP-supported service after 90 consecutive days of non-payment;
- The household will be subject to the provider’s undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from the Affordable Connectivity Program;
- ACP is non-transferable and limited to one monthly internet discount per household;
- The household may file a complaint against its provider via the Commission’s Consumer Complaint Center.
- Vexus is allowed, by law, to downgrade services to a lower-priced service plan if you enter into a delinquent status after the bill due date;
- Vexus may transmit the information you have provided to the National Lifeline Accountability Database, which is the government entity that administers the Affordable Connectivity Program. This information includes your name; address; date of birth; telephone number associated with the Affordable Connectivity Program service; the date on which the Affordable Connectivity Program discount was initiated; the date on which the Affordable Connectivity Program discount was terminated, if it has been terminated; the amount of support being sought from the Affordable Connectivity Program for you; and the means through which you qualified for the Affordable Connectivity Program;
- Each ACP subscriber is subject to the annual recertification process conducted by USAC. Subscribers must respond directly to USAC notifications they receive in order to recertify their eligibility. Subscribers who do not respond in 60 days will be de-enrolled by USAC for failure to respond.
Transfer-In Provider must disclose orally or in writing:
- That the household will be transferring its ACP benefit to the transfer-in provider;
- That the effect of the transfer is that the ACP benefit will be applied to the transfer-in provider’s service and will no longer be applied to service retained from the transfer-out provider;
- That the household may be subject to the transfer-out provider’s undiscounted rates as a result of the transfer if the household elects to maintain service from the transfer-out provider, and that
- The household is limited to one ACP-transfer transaction per service month with limited exceptions to reverse an improper transfer or address situation impacting the household’s receipt of ACP-supported service from a particular provider.
Usage Requirements and De-Enrollment:
- Under section 54.1809(c) of the ACP rules, effective 4/15/22, service providers must de-enroll a household from ACP after 45 consecutive days of non-usage of the household’s ACP supported services if the household is receiving fully subsidized (free) service. After the 30th day, provider must give notice that it will take action to de-enroll the household if it fails to cure its non-usage by using the service within the next 15 days.
ACP Program Eligibility:
A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:
- Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
- Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start, Tribal TANF, or Food Distribution Program on Indian Reservations;
- Participates in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision;
- Received a Federal Pell Grant during the current award year; or
- Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.
Check out www.fcc.gov/ACP for a Consumer FAQ and other program resources.
Two-Steps to Enroll
- Go to https://www.affordableconnectivity.gov/ to submit an application or print out a mail-in application; or
- Go to https://www.vexusfiber.com/acp/ to submit an application; and
- Contact your preferred participating provider to select a plan and have the discount applied to your bill.
Some providers may have an alternative application that they will ask you to complete.
Eligible households must both apply for the program and contact a participating provider to select a service plan.