Affordable Connectivity Program (ACP) Disclosures

Required disclosures during enrollment:
  1. The Affordable Connectivity Program is a government program that reduces the customer’s broadband internet access service bill;
  2. The household may obtain ACP-supported broadband service from any participating provider of its choosing;
  3. The household may apply for the ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service;
  4. The provider may disconnect the household’s ACP-supported service after 90 consecutive days of non-payment;
  5. The household will be subject to the provider’s undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from the Affordable Connectivity Program;
  6. ACP is non-transferable and limited to one monthly internet discount per household;
  7. The household may file a complaint against its provider via the Commission’s Consumer Complaint Center.
Transfer-In Provider must disclose orally or in writing:
  1. That the household will be transferring its ACP benefit to the transfer-in provider;
  2. That the effect of the transfer is that the ACP benefit will be applied to the transfer-in provider’s service and will no longer be applied to service retained from the transfer-out provider;
  3. That the household may be subject to the transfer-out provider’s undiscounted rates as a result of the transfer if the household elects to maintain service from the transfer-out provider, and that
  4. The household is limited to one ACP-transfer transaction per service month with limited exceptions to reverse an improper transfer or address situation impacting the household’s receipt of ACP-supported service from a particular provider.

Usage Requirements and De-Enrollment:
  1. Under section 54.1809(c) of the ACP rules, effective 4/15/22, service providers must de-enroll a household from ACP after 45 consecutive days of non-usage of the household’s ACP supported services if the household is receiving fully subsidized (free) service. After the 30th day, provider must give notice that it will take action to de-enroll the household if it fails to cure its non-usage by using the service within the next 15 days.

 

ACP Program Eligibility:

A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:

  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start, Tribal TANF, or Food Distribution Program on Indian Reservations; 
  • Participates in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.

Check out www.fcc.gov/ACP for a Consumer FAQ and other program resources.

FCC Flyer
Two-Steps to Enroll
  1. Go to https://www.affordableconnectivity.gov/ to submit an application or print out a mail-in application; or
  2. Go to https://www.vexusfiber.com/acp/ to submit an application; and
  3. Contact your preferred participating provider to select a plan and have the discount applied to your bill.

Some providers may have an alternative application that they will ask you to complete.

Eligible households must both apply for the program and contact a participating provider to select a service plan. 

 

Documents Needed to Prove Eligibility
FCC Flyer